At The Berry Concept, we value your satisfaction and want you to love your purchase. If for any reason you are not completely happy with your order, we are here to help.

Returns

• You may return eligible items within 14 days of receiving your order.

• Items must be unworn, unwashed, and with all original tags and packaging.

• For hygiene reasons, certain items such as accessories, bodysuits, or sale items are final sale and cannot be returned.

• Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable.

• If preferred, we also offer store credit or exchanges.

Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us within 3 days of delivery. We will cover the return shipping and send you a replacement or full refund.

How to Start a Return
To initiate a return, please contact us at berryconceptstore@gmail.com with your order number and reason for return.